Needs and Uncertainty of Families of Hospitalized Patients as Predictors of Satisfaction with the Care Received
DOI:
https://doi.org/10.69653/iah20235Keywords:
patient-centered care, family needs, illness uncertainty, healthcare satisfaction, holistic approachAbstract
Background: Patient and family satisfaction in a hospital context has become a critical indicator of the quality of medical care. Objective: The study aims to analyze the needs and uncertainties of family members of hospitalized patients as predictors of satisfaction with the care received. Methods: A cross-sectional and explanatory design with latent variables was used. Instruments included the “Intensive Care Patient Family Needs” questionnaire, “Satisfaction with the care received”, and “Uncertainty in Illness in Companions”. Results: The sample consisted of 350 family members of hospitalized patients. Analyses revealed that satisfaction with the care received positively correlates with the needs of the family members (β = 0.45, p < .001) and negatively with uncertainty in illness (β = -0.51, p < .05). Conclusions: The findings suggest that meeting the needs of family members can significantly improve their satisfaction with the care received, while reducing uncertainty can have a similarly positive effect. The implementation of training programs in communication and empathy for health professionals is recommended, as well as the review of policies to ensure more holistic and humanized care. Keywords: patient-centered care, family needs, illness uncertainty, healthcare satisfaction, holistic approach
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